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Old 18th March 2020, 10:12 AM
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tc4332 tc4332 is offline
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Default Google Maps

Not sure where to put this because it will affect quite a few models.
I have noticed this week whilst using Navigation that Google Maps is not working.
Everything is greyed out but not invisible on the menu lists.
Bottom right of the MMI screen the "G" of Google is white but the "oogle" is grey.
Anyone else with this problem?
Any ideas?
Pretty please.
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Ray at Wigan Pier

2014 A8L D4 4.0TFSI Gold (Sticker says "Beige") Can't leave you in a black smoke cloud anymore..
In progress, Nothing left to do.



Gone 2004 A8 D3 3.0 TDI. Ebony Pearl Black (with little bits of other colours and glitter)
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Old 18th March 2020, 10:31 AM
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Architex_mA8tey Architex_mA8tey is offline
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Mine is working ok, have you maybe run out of pre-loaded data on the sim card?
The white normally sweeps slowly across the whole word as it loads until it has fully loaded and that can take a few minutes from start up
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Audi A8 D2 3.7 Quattro Sport 1999 FL - Melange
20" x 9" Bentley GTC Wheels with 385mm W12 Front Discs & Bentley Caliper Covers, Front Lowered on Coilovers, Xenons, Combined DRLs and LED Foglights to modified OEM front fog lamp position, Alcantara/Leather, Full Black Alcantara headlining + pillars and blind shelf, Bespoke Flat Bottomed Sports Steering Wheel, Dark Myrtle Wood, Autodim Mirrors, Bose, Blinds, Digital TV, Ski Hatch, Modified rear exhaust section for extra V8 Burble
Audi S8 D2 Final Edition 2002, Avus Silver with Red Leather Interior
Tiptronic with Sport mode button, Sony rear entertainment package, Bose sound system, Audi Navigation Plus, 20 inch Final Edition alloys, Full Cat Back Stainless Milltek exhaust, giving a great V8 burble
Audi A8L D3 4.2 Petrol with LPG - Oyster Grey
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Old 18th March 2020, 10:59 AM
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tc4332 tc4332 is offline
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Thanks Neil.
Hadn't thought of that. I'll see what data plan I have on that sim.


I currently still have 8GB of data available so I think the problem lies elsewhere.
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Ray at Wigan Pier

2014 A8L D4 4.0TFSI Gold (Sticker says "Beige") Can't leave you in a black smoke cloud anymore..
In progress, Nothing left to do.



Gone 2004 A8 D3 3.0 TDI. Ebony Pearl Black (with little bits of other colours and glitter)

Last edited by tc4332; 18th March 2020 at 12:44 PM. Reason: Data checked
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Old 18th March 2020, 11:57 PM
H-M3 H-M3 is offline
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My one was working yesterday Ray so do check your sim.
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  #5  
Old 19th March 2020, 10:25 AM
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tc4332 tc4332 is offline
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I can access data such as weather, car park availability and petrol prices without problem. The telephone also works normally. This means that the sim is working correctly for phone and data.

I think that Google maps was running on the cache and not updating as I used the Navigation. I'm thinking this because I was near Manchester Airport a few days back where they have built and opened a new road bypassing Stockport. Whilst driving along it using Google it did not show. Just like when using Audi out of date maps.
Makes me think that the problem lies with Google, maybe server down.
I don't know how any of you could try and test this without clearing your cache and possibly putting you in my boat.
Unless someone knows better.
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Ray at Wigan Pier

2014 A8L D4 4.0TFSI Gold (Sticker says "Beige") Can't leave you in a black smoke cloud anymore..
In progress, Nothing left to do.



Gone 2004 A8 D3 3.0 TDI. Ebony Pearl Black (with little bits of other colours and glitter)
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Old 19th March 2020, 11:15 AM
paulrstaylor paulrstaylor is offline
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Have you checked your online licence is valid Ray? They usually expire after 3 years and can be refreshed annually after that by your friendly dealer (FOC)?
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Old 19th March 2020, 07:27 PM
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tc4332 tc4332 is offline
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Licence?
Didn't know I had one.
Did you mean the "On line data licence"?
I've found it wants to be renewed. I'll have to phone the local stealers.
FOC? Free Of Charge?
That's a price I can afford
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Ray at Wigan Pier

2014 A8L D4 4.0TFSI Gold (Sticker says "Beige") Can't leave you in a black smoke cloud anymore..
In progress, Nothing left to do.



Gone 2004 A8 D3 3.0 TDI. Ebony Pearl Black (with little bits of other colours and glitter)
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  #8  
Old 19th March 2020, 08:04 PM
paulrstaylor paulrstaylor is offline
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Quote:
Originally Posted by tc4332 View Post
Licence?
Didn't know I had one.
Did you mean the "On line data licence"?
I've found it wants to be renewed. I'll have to phone the local stealers.
FOC? Free Of Charge?
That's a price I can afford
Yes, think so. Until last year I just emailed some one at Audi in Germany with the VIN and I'd get another 12 months, this year I got a note back saying the can only accept requests from a local dealer.

Quote:
Please reach out to your local Audi authorized dealership and have them request this on your behalf as we do not process requests sent directly by the customer.

Kind regards
Adrian
Audi Connect Team
Service department didn't know what to do, but they asked used car sales and the next day it was sorted...... they emailed the bloke in Germany
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  #9  
Old 20th March 2020, 10:50 AM
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tc4332 tc4332 is offline
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Thanks for that Paul.
This morning I rang Audi Warrington at 08:00 and they were a bit vague.
At 09:30 they rang me back and after a small chat agreed to email the Connect Team and renew my licence. Said it would take a couple of days so hopefully early next week it will be working again. Hope that is the problem solved.
Will update when something changes.


Collected the attached email from Audi Warrington.
Basically the system is suffering from Corona!!!!!
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Ray at Wigan Pier

2014 A8L D4 4.0TFSI Gold (Sticker says "Beige") Can't leave you in a black smoke cloud anymore..
In progress, Nothing left to do.



Gone 2004 A8 D3 3.0 TDI. Ebony Pearl Black (with little bits of other colours and glitter)

Last edited by tc4332; 20th March 2020 at 03:31 PM.
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  #10  
Old 20th March 2020, 03:38 PM
paulrstaylor paulrstaylor is offline
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Poor Adrian, it has been the same guy who replied every year for a long time!

Fingers crossed he is back in the office, or has remote access soon!
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